Quick answers to the most common questions about sending money with DashCash.
DashCash is an Australian money transfer service that lets you send money from Australia to family and friends around the world quickly, securely and at competitive rates.
We support transfers to 100+ countries. Available destinations and payment methods (bank account, mobile money, cash pickup, etc.) are shown when you start a transfer.
Yes. Creating a free DashCash account is required so we can verify your identity (as required by Australian law) and keep a record of your transfers for your security.
Most transfers arrive within minutes. Some destinations or payment methods may take a few hours or up to 1–2 business days. You will always see an estimated delivery time before confirming the transfer.
You can cancel a transfer only while it is still pending and has not been paid out to the recipient. Once the money has been delivered, cancellation is no longer possible. Contact support as soon as possible if you need to cancel.
Log in to your DashCash account and open the Transactions section. You can also use the “Track Money” feature on the homepage by entering your transfer reference number.
You can pay by bank transfer, debit card, credit card and other methods available in your account. Bank transfers usually offer the lowest fees.
Fees depend on the destination, amount and payment method. We always show the full cost (including any transfer fee and the exchange rate) before you confirm, so there are no surprises.
Yes. We aim to offer mid-market rates with transparent, low fees so more of your money reaches the recipient.
No. The total amount you will pay and the amount the recipient will receive are clearly displayed before you confirm any transfer.
Australian anti-money laundering (AML) and counter-terrorism financing laws require us to verify the identity of our customers. This helps keep the platform safe for everyone.
Usually a government-issued photo ID such as a passport, Australian driver’s licence or Medicare card. In some cases we may also ask for a proof of address.
Log in, go to your Profile or Account Settings, and update the information. Some changes (e.g. name or date of birth) may require re-verification.
Yes. We use bank-level encryption, secure data centres and follow strict Australian regulatory requirements. Your funds and personal information are protected at every step.
2FA adds an extra layer of security. After entering your password you must also enter a code from your authenticator app or SMS. We strongly recommend enabling it in your Security settings.
Change your password immediately, enable 2FA, and contact our support team. You can also temporarily lock your account from the security settings while we investigate.
