Help and frequently asked questions

No. Dash Cash is available only to individuals aged 18 years or older who reside in Australia, for personal, non-commercial transfers. Business accounts and commercial payments are not supported.

Yes. You can send to your own personal account or the personal bank account or supported wallet of a loved one, subject to required checks.

Use your own personal debit card or transfer from your own personal bank account. The funding source must be in your name. Business and third-party funding are not accepted.

Dash Cash charges zero transfer fees. Your funding provider may impose separate charges under its own terms. Check with your provider before paying.

Sign in to view your transaction history and transfer status. Contact Dash Cash with your transaction reference if you need help.

Refund timing depends on transaction status, funds recovery, verification and bank or card processing. We will communicate the expected timing when it is available.

Yes. Dash Cash supports transfers to eligible Roshan Digital Accounts in Pakistan. Enter the correct beneficiary bank-account details. Receiving-bank rules and checks apply; review availability and the delivery estimate before confirming. Learn about Roshan Digital Accounts.

Through a personal bank account in Pakistan or a supported mobile wallet, including JazzCash. Cash pickup through Dash Cash is not available.

Dash Cash supports bank-account transfers across all banks in Pakistan, subject to account eligibility, receiving-bank checks and service availability. View the bank directory on our Send Money page.

JazzCash is supported. Other available wallets will be displayed when you choose the receiving method. Confirm wallet availability and limits before sending. See mobile wallet guidance.

The receiving institution may need further information, apply account or wallet limits, or conduct its own checks. Contact Dash Cash with your reference for help checking the transfer status.

A completed bank-account or wallet transfer cannot normally be cancelled at your request. Returned funds, Dash Cash errors and remedies required by law are handled under our Cancellation and Refund Policy.

Contact us immediately. Whether the payment can be stopped depends on its status. Any recovery request is subject to availability and is not guaranteed.

Contact Dash Cash and your bank or card provider immediately if you suspect fraud or an unauthorised transfer. You can use the Fraud Awareness page to learn more.