Pause and verify before you send
Scammers can impersonate someone you trust. Check the person and the payment request before sending money.
Know the warning signs
- Pressure to send money urgently or keep the transfer secret.
- Someone claiming to be a relative using a new phone number.
- Unexpected changes to beneficiary details.
- Promises of a prize, investment return or payment after you send a fee.
- Requests to move money to a “safe account” or give a false transfer purpose.
- Requests for passwords, verification codes or remote access to your device.
Family emergency and impersonation scams
A caller or message may pretend to be a loved one, Dash Cash, a bank or a government agency. Contact the person or organisation independently using a number you already know or find on its official website.
Romance and investment scams
Be cautious when someone you have only met online asks for money. Treat promises of guaranteed returns, prizes or access to money after an upfront payment as warning signs.
Changed details and recovery scams
Confirm any changed bank account or wallet details through a trusted channel. Be cautious of anyone offering to recover lost money in exchange for another payment.
Before you send
Confirm the beneficiary’s identity and account details. Do not rely only on the message requesting payment. Use your own account and funds. Do not receive money from someone else to remit on their behalf.
Think you have been scammed
- Contact your bank or card provider immediately.
- Contact Dash Cash with your transaction reference, what happened and whether the transfer is still pending.
- Stop communicating with the suspected scammer and preserve messages and receipts.
- Change affected passwords from a trusted device.
- Report the scam to Scamwatch.
Reporting to Scamwatch does not replace contacting Dash Cash and your payment provider.
Can a suspicious transfer be stopped
Contact us immediately. We will assess whether the transfer can be stopped or whether a recovery request can be made. Reporting a concern does not automatically cancel a transfer. Once money has been credited to a beneficiary, recovery may be difficult and cannot be guaranteed. Your rights under applicable law remain unaffected.
Protect your private information
Never share your password or verification codes with another person. Do not include full card numbers, passwords or complete identity documents in a general enquiry form.